Tips for Practice Managers

Performing your job well as a medical office manager, practice manager, or even practice administrator means that you are able to utilize your management skills to produce results that are pleasing not only
to the provider(s), but also the patients. As a practice manager, your clients are your provider(s), your staff and most importantly your patients. To juggle all of these at once takes great skill on your part. Ultimately you want them all to be happy, but it does not always work out that way.

Here are some tips to help you manager your practice:

Know The Functions Of Your Office

Whether you are a “working manager” or not does not matter as long as you know the functions of your office staff. You may need to fill in for them or acquire a back-up person at short notice. Not knowing the functions of your staff will only hurt your ability to find suitable replacement. It goes without saying that hiring credible and reliable staff will be your greatest asset as a manager.

Cross-Train Employees

Have employees learn the jobs of other staff members so that they may fill in or cover for each other. This enables you to manage more efficiently without filling the voids yourself.

Know Your Practice Management Software

Billing is a top priority of a practice manager. Getting the revenue billed and collected is of utmost importance to keep the practice flowing and producing. Not knowing how your practice management system works can cost you revenue and even open your practice to the possibility of fraud or embezzlement. Learn the software enough to make systematic reviews of billing and collections.

Keep Up With Credentialing

Keep good records of your provider credentials and those of other staff that require credentialing. Know when they must continue their credits or be re-credentialed. Do not rely on staff to let you know. Be proactive and set aside time for continuing education as needed for yourself, providers and staff.

Keep Yourself Informed

Stay abreast of changing rules, guidelines and laws affecting your practice. Unfortunately, there may not be an excuse for being uninformed. It could cost you more money or time in the long run.

Source: Practice Manager Solutions